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MUJI USA Online Store Home Delivery Service [HD]

Home Delivery [HD] is a layaway order service in which products will be delivered from MUJI warehouses to customer’s location using our cooperating couriers. This service is usually available only for large furniture items in designated areas. *No mattress haul-away service. *No assembly service.

Home Delivery [HD] Shipping Rate

Online Stores: Extra handling fee based on the individual product indicated on the webpage.
Order from East Coast Stores: $80 on first item and $40 for each additional item.
Order from California Stores: First three items $90 and $30 for each additional item.



Shipping Schedule
For Online East Coast Customer:
  • Upon ordering, please check your zip code on the lower right corner of the product page if your area is deliverable.
  • Please allow at least 5-7 business days for the order to process.
  • Customer will receive phone call/email for the following information:
    1. Location Floor
    2. Availability of Freight Elevator
    3. Certificate of Insurance C.O.I *If building required
    4. Delivery Date
  • Customers are able to pick their delivery day based on the below chart (1st available delivery day will be on the 3rd business days after MUJI contacts.)
  • No deliveries on Sundays, Holidays, or before 10am and after 4pm.

Delivery Schedule for NY 10 am to 4 pm
  Mon Tue Wed Thu Fri Sat
Manhattan O   O     O
Brooklyn/Queen   O   O   O
NJ/Bronx/Staten Island         O O
Other Areas           O

* Customer will receive confirmation phone call appx. 20 mins before delivery.
* In the event of delays, customer will be notified.



For Online West Coast Customer:
  • Upon ordering, please check your zip code on the lower right corner of the product page if your area is deliverable.
  • Due to geographic size of the state, please allow 7-10 business days for the order to be delivered.
  • Customer will receive phone call to make a delivery appointment from MUJI’s cooperating courier.
  • No deliveries on Sundays, Holidays, or before 10am and after 4pm.

If there are any questions or concerns, please contact us through online@muji.com.