MUJI Online Return Policy
Merchandise may be returned or exchanged within 30 days of delivery with an original packing invoice.
The returned merchandise must be in new, unused, and in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
Shipping and handling charges are non-refundable.
Non-returnable merchandise (but not limited to just below):
Personal care/use, table/kitchenware, health and beauty, bedding and underwear
Clothing that is unworn with tags and receipt can be returned and exchanged.
Price adjustments on previous purchases are not permitted.
For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail offered by FedEx, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of this invoice, and send to:
MUJI U.S.A. LIMITED
Attn: Online Department
16 W 19th street
New York 10011
Unfortunately, MUJI Online store purchases cannot be returned to MUJI retail store locations.
Please allow a processing time of two to three weeks for refunds and exchanges.
Please report any visible damages and discrepancies within 7 days of delivery.
Online Customer Service: firstname.lastname@example.org or Toll free number on your packing invoice and please mention your order confirmation number.
MUJI U.S.A Limited (hereinafter MUJI) reserves the right to deny any return/exchange based on the condition of the merchandise.
MUJI reserves the right to modify its exchange and return policy.