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SHIPPING POLICY

MUJI USA's online store delivery area includes the contiguous states, Alaska, Hawaii, and over 40 countries. Oversized items are restricted to the contiguous states. Furniture can only be delivered to specific zip codes (see below). We do not ship to AFP and FPO addresses. Please visit muji.com to shop at your local MUJI.

Follow us on social media @MUJIUSA, visit our website at MUJI.US, or sign up for MUJI Mail & Texts to stay up-to-date on any news or updates.

All orders are shipped from our warehouse in New Jersey. Please contact us if you have any questions.

 

Home Delivery [HD] Delivery Restrictions

Home Delivery [HD] is a layaway order service in which products will be delivered from MUJI warehouses to customer’s locations using our cooperating couriers.

We offer threshold delivery up to the doorstep/just inside of the entryway of your home/unit/apartment.

Other Exclusions

  • Home Delivery is only available for large furniture items in designated areas, limiting to the following zip codes:

    1000*,1001*,1002*,1003*,1004*,1006*,1028*,1046*,1120*,1121*,1122*,1123*,1124*,1100*,1110*,1135*,1136*,1137*,1141*,1142*,1143*,1169*,1030*,1031*,1052*,1057*,1058*,0702*,0703*,0704*,0707*,0709*,0730*,0731*,0766*,0171*,0174*,0175*,0177*,0180*,0182*,0183*,0184*,0186*,0187*,0188*,0190*,0192*,0193*,0194*,0195*,0196*,0198*,0202*,0203*,0205*,0206*,0210*,0211*,0212*,0213*,0214*,0215*,0217*,0218*,0220*,0221*,0228*,0229*,0232*,0233*,0234*,0237*,0245*,0247*,0248*,0249*,0276*,10075,10128,10199,11040,11385,11557,10709,10901,11548,12188,11025,11050,11581,11743,11776,11968,07003,07055,07087,07470,07481,07605,07650,07924,07974,08820,08831,08844,08854,08873,08901,01460,01532,01545,01581,01701,01721,01730,01760,01810,01850,01890,01915,01970,02018,02048,02072,02081,02090,02163,02199,02222,02241,02266,02301,02351,02368,02382,02420,02446,02780,02901,03853,06902,10162,10595.

  • Please allow at least 5-7 business days for the order to process.

  • Dispatcher will reach out to schedule a delivery time.

  • No mattress haul-away service.

  • No assembly service.

  • No White Glove Delivery.
    • Ex. Our drivers do NOT bring incartons to specific rooms;
    • You must have a certificate of insurance for the delivery going through your building.

We currently ship all US domestic orders through Fedex (standard shipping), USPS, and UPS. All orders include tracking, which will be provided by email after your order has been processed, and is ready to be shipped.

Express shipping is no longer available since August 8th, 2022.

Standard Shipping (excluding oversized items)

Free Standard Shipping is available for cart subtotals over $100 excluding oversized items. Shipping & handling surcharges will be applied to oversized products. All extra charges are also indicated on relevant product pages and will be displayed in the shipping subtotal for your order.

Cart Subtotal Shipping Fee Service Type

Up to - $39.99

$9.00

Standard ( 7 - 10 Business Days)

$40 - $99.99

$15.00

Standard ( 7 - 10 Business Days)

$100.00 -

FREE

Standard ( 7 - 10 Business Days)

Standard + $25

Non US Domestic Orders (AK / HI)

1Delivery ETAs are subject to possible delays, especially during the holiday season or high-volume periods. Couriers may also experience their own delays while transporting packages.

2Cart subtotal threshold is calculated before discounts and taxes.

3Free Standard Shipping does not apply to any oversized and furniture orders.

4Free Shipping on suitcases does not apply to Non-US Domestic orders. $25 per suitcase for shipping to Hawaii and Alaska will occur in addition to the standard non-US domestic shipping surcharge of $25 per order.

5Free Standard Shipping threshold is $50 for orders delivering to California, Washington, Texas, Florida, Illinois, Virginia, Pennsylvania, and Washington, D.C.

 

Shipping & Handling Surcharges (oversized & furniture)

Additional shipping fees will be added to the standard shipping rate for orders that exceed a certain size or weight. Items requiring additional handling fees cannot be shipped to Hawaii / Alaska / Virgin Islands.

Please see below for more details:

Type Fee Includes

Oversized

(Tier 1)

+ USD$5 per unit

  • Umbrella with long handle
  • File Box
  • Soft Polyethylene (PE) Box
  • Cleaning System Pole

Oversized

(Tier 2)

+ USD$10 per unit

  • Rattan Basket
  • Polypropylene (PP) Case
  • Wire Basket
  • Polypropylene Dust Box

Oversized

(Tier 3)

+ USD$15 per unit

  • Steel Pipe Wheeled Rack Utility Cart
  • Steel Pipe Stacking Stool
  • Polypropylene (PP) Storage Drawer
  • Stacking Stool
  • Rugs

Oversized

(Tier 4)

+ USD$30 per unit

  • Hard Shell Suitcase
  • Beech Wood Table
  • Beech Wood Stool
  • Beech Wood Chair

Oversized

(Tier 5)

+ USD$50 per unit

  • Body Fit Cushion (BFC)

Oversized

(Tier 6)

+ USD$80 per unit

  • Steel Unit Shelf (SUS) Set with 1 or 2 Pieces
  • Large Furniture (excluding [HD] furniture)
  • Beech Wood Bench

Home Delivery

(Large Furniture)

+ USD$50 - $80 per unit

  • Large Furniture (with [HD] mentioned in the product names)

Home Delivery for furniture orders over USD$1,000

FREE

  • Large Furniture (with [HD] mentioned in the product names)

Orders also containing the following items will be included into the Home Delivery:

  • Oversized items (mentioned in the above rows)
  • Items eligible for Standard Shipping

The delivery address is limited to NY/NJ/MA. See applicable zip codes in the Delivery Area section.

International shipping rates vary depending on your destination via Global-E supported carriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

International orders are shipped with DHL.

Please note that delivery times go into effect the business day after you place an order.

North America Express Delivery Times Standard Delivery Times

Canada - Province of Quebec Only

*For the rest of Canadian provinces, please place your order at muji.ca.

Up to 7 business days

Up to 14 business days


Latin America and The Caribbean Express Delivery Times Standard Delivery Times

Mexico

Up to 7 business days

Up to 21 business days

Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Lucia, Trinidad and Tobago, Turks & Caicos Islands, Uruguay

Up to 7 business days

Up to 21 business days

Anguilla, British Virgin Islands, Cayman Islands, Curaçao, Falkland Islands, Greenland, Haiti, Suriname

*Duty and import tax estimates are not supported in the above countries. Thus, delivery times vary due to additional handling time on duty and import tax declaration.

Up to 14 business days

Up to 28 business days

STILL HAVE QUESTIONS?

 +1 (877) 414-9402

Monday - Saturday 9AM - 5PM EST

*Excluding National Holidays

help@muji.com

※MUJI U.S.A Limited reserves the right to change the shipping fee.

Due to the high volume of orders, we are experiencing a delay in shipping times. We apologize for the inconvenience.