SHIPPING POLICY

Delivery Area
Shipping Rates

MUJI USA's online store delivery area includes the contiguous states, Alaska and Hawaii. Oversized items are restricted to the contiguous states. Furniture can only be delivered to specific zip codes (see below). We do not ship to AFP and FPO addresses. Please visit muji.com to shop at your local MUJI.

Follow us on social media @MUJIUSA, visit our website at MUJI.US, or sign up for MUJI Mail & SMS to stay up-to-date on any news or updates.

All orders are shipped from our warehouse in New Jersey. Please contact us if you have any questions.

Home Delivery [HD] Delivery Restrictions

Home Delivery [HD] is a layaway order service in which products will be delivered from MUJI warehouses to customer’s location using our cooperating couriers. This service is usually available only for large furniture items in designated areas. *No mattress haul-away service. *No assembly service.

We provide the Home Delivery service to the following zip codes:
1000*,1001*,1002*,1003*,1004*,1006*,1028*,1046*,1120*,1121*,1122*,1123*,1124*,1100*,1110*,1135*,1136*,1137*,1141*,1142*,1143*,1169*,1030*,1031*,1052*,1057*,1058*,0702*,0703*,0704*,0707*,0709*,0730*,0731*,0766*,0171*,0174*,0175*,0177*,0180*,0182*,0183*,0184*,0186*,0187*,0188*,0190*,0192*,0193*,0194*,0195*,0196*,0198*,0202*,0203*,0205*,0206*,0210*,0211*,0212*,0213*,0214*,0215*,0217*,0218*,0220*,0221*,0228*,0229*,0232*,0233*,0234*,0237*,0245*,0247*,0248*,0249*,0276*,10075,10128,10199,11040,11385,11557,10709,10901,11548,12188,11025,11050,11581,11743,11776,11968,07003,07055,07087,07470,07481,07605,07650,07924,07974,08820,08831,08844,08854,08873,08901,01460,01532,01545,01581,01701,01721,01730,01760,01810,01850,01890,01915,01970,02018,02048,02072,02081,02090,02163,02199,02222,02241,02266,02301,02351,02368,02382,02420,02446,02780,02901,03853,06902, 10162.
Please allow at least 5-7 business days for the order to process.
Dispatcher will reach out to schedule a delivery time.

We currently ship all orders through Fedex (standard shipping). All orders include tracking, which will be provided by email after your order has been processed, and is ready to be shipped.

Express shipping is no longer available since August 8th, 2022.

Standard Shipping (excluding oversized items)

Free Standard Shipping is available for cart subtotals over $100 excluding oversized items. Shipping & handling surcharges will be applied to oversized products. All extra charges are also indicated on relevant product pages and will be displayed in the shipping subtotal for your order.

Cart Subtotal	Shipping Fee	Service Type
Up to - $39.99	$9.00	Standard ( 7 - 10 Business Days)
$40 - $99.99	$15.00	Standard ( 7 - 10 Business Days)
$100.00 -	FREE	Standard ( 7 - 10 Business Days)
	Standard + $25	Non US Domestic Orders (AK / HI)

¹Delivery ETAs are subject to possible delays, especially during the holiday season or high-volume periods. Couriers may also experience their own delays while transporting packages.

²Cart subtotal threshold is calculated before discounts and taxes.

³Free Standard Shipping does not apply to any oversized and furniture orders.

⁴Free Shipping on suitcases does not apply to Non-US Domestic orders. $25 per suitcase for shipping to Hawaii and Alaska will occur in addition to the standard non-US domestic shipping surcharge of $25 per order.

Shipping & Handling Surcharges (oversized & furniture)

Additional shipping fees will be added to the standard shipping rate for orders that exceed a certain size or weight. Items requiring additional handling fees cannot be shipped to Hawaii / Alaska / Virgin Islands.

Please see below for more details:

Type	Fee	Includes
Oversized (Tier 1)	+ USD$5 per unit	Umbrella with long handle File Box Soft Polyethylene (PE) Box Cleaning System Pole
Oversized (Tier 2)	+ USD$10 per unit	Rattan Basket Polypropylene (PP) Case Wire Basket Soft Carry Suitcase Polypropylene Dust Box
Oversized (Tier 3)	+ USD$15 per unit	Polypropylene (PP) Storage Drawer Stacking Stool Rugs
Oversized (Tier 4)	+ USD$50 per unit	Body Fit Cushion (BFC) Aluminum Indoor Airer
Oversized (Tier 5)	+ USD$80 per unit	Steel Unit Shelf (SUS) Set with 1 or 2 Pieces Large Furniture (excluding [HD] furniture)
Home Delivery (Large Furniture)	+ USD$50 - $80 per unit	Large Furniture (with [HD] mentioned in the product names)
New! Home Delivery for furniture orders over USD$1,000	FREE	Large Furniture (with [HD] mentioned in the product names) Orders also containing the following items will be included into the Home Delivery: Oversized items (mentioned in the above rows) Items eligible for Standard Shipping The delivery address is limited to NY/NJ/MA. See applicable zip codes in the Delivery Area section.

STILL HAVE QUESTIONS?

+1 (877) 414-9402

Monday - Sunday 8AM - 5PM EST

*Excluding National Holidays

help@muji.com

※MUJI U.S.A Limited reserves the right to change the shipping fee.