F.A.Q.

I want to purchase certain MUJI items, but I can't find them at the online store? Is there any way I can purchase items not listed on the website?

We can arrange delivery service for some of MUJI items not listed on the website, subject to stock availability, excluding fragile items. Please note that we will charge a $5.00 handling fee and FedEx shipping costs per shipment for this service. International shipment may require additional fees. For further information, please click here for Online Store Customer Service.

 

What is your return policy?

Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return your merchandise within 30 days of delivery. For further information, please refer to Return Policy.

 

How much will it cost to ship my order?

Shipping and Handling rates will be based on the total amount of purchase. Some items have additional shipping charges as noted on the product page. For further information, please refer to Shipment.

 

Can orders be shipped internationally?

Yes, we can ship to Canada. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.

 

What advantage is there for creating a MUJI user account?

If you create a user account at MUJI online, you will enjoy a smarter shopping experience for future orders, with features including a faster checkout process, and the ability to create wish-lists of the items you want most, that can be sent to your family and friends.

 

Are MUJI Gift Cards available online?

Gift Cards are not available online at this time. We apologize for the inconvenience it may cause.

 

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and discover credit cards.

 

Do you have a toll free number?

Yes we do. The number is available only for returns and it can be found on your packing list, invoice and your order confirmation email.

 

Is it safe for me to pay by credit card over the Internet?

Yes. Our secure server software uses industry-standard 256 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to Privacy Policy and Security

 

I'm unable to add anything to my cart for purchase when I put the item in and press the add to cart button. my computer jumps to the top of the page and nothing is added. Am I missing something?

As for our website, we are truly sorry for the inconvenience.
Since the issue might be from your browser(internet explorer), we would appreciate if you could try to process with Firefox instead of internet explorer.