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RETURN POLICIES

HOLIDAY RETURN POLICY

''Tis the season for gift giving! To make your holiday shopping worry-free, we’ve updated our return policy for the holiday season.

For all purchases made between November 13th, 2023 and December 31st, 2023, returns and exchanges will be accepted through January 31st, 2024.

Online orders placed at muji.us may be returned by mail or in-store at any MUJI location in the USA. Merchandise purchased at any MUJI USA store location can be returned in-store. No refunds or exchanges will be issued without the invoice/packing slip/receipt. We do not offer store credit at this time.
We hope this ensures that your gift this holiday season is perfect.

GENERAL 30 DAY POLICY

Merchandise purchased online at muji.us can be returned or exchanged within 30 days of delivery. All returned merchandise must be in original packaging, unused with original tag.

Customers must notify our customer service at help@muji.com within 7 days of arrival if a package is found with missing merchandise, visible damages or defects for a full refund.

REFUND POLICY

All refunds are processed to the original payment method used to place the order. The refund process can take 7-10 business days upon package arrival to our warehouse. Once processed, you will receive an email notification about your return/exchange. Shipping and handling fees are not refundable.

The product must be unopened in original packaging, with the product tag attached and in resellable condition.

The products listed below, but not limited, are considered FINAL SALE and will not be eligible for return/exchange.  Please refer to the product page for all final sale indications before purchasing.

Final sale items:

  • Furniture (bed frames, mattresses, sofas, body fit cushions, etc.)
  • Soft Goods (bedding, duvets, blankets, towels, etc.)
  • Innerwear (bras, underwear, etc)
  • Food & Beverage
  • Embroidered or laser engraved items
  • Gift Cards
  • Exchanged Items
  • Clearance Items

EXCHANGE POLICY

An exchange is only eligible for certain merchandise. Merchandise can only be exchanged into different colors/sizes with the same price in the same style. Exchanged items are final sale.

To exchange, mark EXCHANGE on the invoice included in the return package and the item(s) you would like to exchange to.

If an exchange is not eligible, a refund will be processed instead.

SHIPPING YOUR RETURN

Online orders returned within 30 days of delivery are eligible for return. You can generate a free return label here:  PRINT RETURN LABEL

Customers MUST include a copy of the invoice when sending the return package to:

MUJI U.S.A. LIMITED
C/O Courier Systems
180 Pulaski Street
Bayonne, NJ 07002

*Any non-MUJI product sent back to our return center will be disposed. MUJI is not liable to ship back/replace Non-MUJI items.

RETURN IN STORE

Orders placed at MUJI.us for delivery in the USA can be returned in-store to any MUJI USA location under the following conditions:

  • Item is eligible under our Return Policy
  • You must bring a copy of your invoice/packing slip during your visit

International orders are ineligible for return to MUJI USA store locations.

All refunds are processed by our team and not directly within the store. All refunds will go back to your original payment method. Please allow up to 5 business days for refunds to be issued. You will receive a refund notification once processed. It may take an additional 5-10 business days to reflect your financial statement, based on your card issuer's processing times.

If you have any questions, give us a call at +1 (877) 414-9402, reach out via our contact form, or email us at help@muji.com.

STILL HAVE QUESTIONS?

 +1 (877) 414-9402

Monday - Saturday 9AM - 5PM EST

*Excluding National Holidays

help@muji.com

※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy.