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Free shipping on online orders $100 or more. Exclusions apply.
Free shipping on online orders $100 or more. Exclusions apply.

RETURN POLICIES

GENERAL 30 DAY POLICY

Merchandise purchased from http://www.muji.us/store/ can be returned or exchanged within 30 days of delivery. All returned merchandise must be in original packaging, unused with original tag.

Customers must notify our customer service at online@muji.com within 7 days of arrival if a package is found with missing merchandise, visible damages or defects for a full refund.

REFUND POLICY

All refunds are processed to the original payment method used to place the order. The refund process can take 7-10 business days upon package arrival to our return department. Once processed you will receive an email notification about your return/exchange. Shipping and handling fees are not refundable.

The product must be in original packaging, with the product tag attached and in resellable condition.

Products such as, but not limited to the below list are considered FINAL SALE and will not eligible for return/exchange.

  • Furniture (mattress, sofa...etc)
  • Inner wear (bra, boxers...etc)
  • Food & Beverage

EXCHANGE POLICY

An exchange is only eligible for certain merchandise. Merchandise can only be exchanged into different colors/sizes with the same price in the same style.

To exchange, mark EXCHANGE on the invoice included in the return package and the item(s) you would like to exchange to.

If an exchange is not eligible, a refund will be processed instead.

SHIPPING YOUR RETURN

Online orders returned within 30 days of delivery are eligible for return. You can generate a free return label here:  PRINT RETURN LABEL

Customers MUST include a copy of the invoice when sending the return package to:

MUJI U.S.A. LIMITED
C/O Courier Systems
180 Pulaski Street
Bayonne, NJ 07002

*Any non-MUJI product sent back to our return center will be disposed. MUJI is not liable to ship back/replace Non-MUJI items.

RETURN IN STORE

Customers can return their online order to the physical store under the following conditions:

  • Item is eligible under the Return Policy
  • Customer MUST bring a copy of the invoice

Refunds will NOT process directly within the store. The actual refund will be posted within 3-5 business days by our Refund Department.

Stores reserve the right to deny any return that does not meet the return requirements.

If there are questions or need assistance regarding return/exchange, please contact our customer service at online@muji.com or call our toll free number.

STILL HAVE QUESTIONS?

 +1 (877) 414-9402

Monday - Sunday 8AM - 5PM EST

*Excluding National Holidays

online@muji.com

※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy.