MUJI is dedicated to making its stores, website, and all other media and communications accessible.
To that end, MUJI’s website is designed and maintained to be accessible and usable to individuals with disabilities.
MUJI continually reviews and modifies its website to improve its accessibility for people who use assistive technology or who have special needs. If you encounter any access barriers in our stores or on this website, please email Customer Support at help@muji.com.
MUJI U.S.A. LIMITED (“MUJI”) understands that you care about how we collect, use, and share information when you interact with our websites, email, and online services (our “Services”), and we value the trust you place in us. This Privacy Policy explains:
We also include a specific disclosure about our use of cookies and other tracking technologies. We use these technologies to deliver our Services, gather data for our internal analytics, and for advertising.
This Policy applies to the MUJI and our websites, emails we send, as well as the information we collect when you interact with us other websites and online services. It also applies anywhere it is linked. It does not apply to non-MUJI websites and mobile applications that may link to the Services or be linked to or from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices. For questions about our privacy practices, contact us at accounting@muji.com
| INFORMATION YOU GIVE US | INFORMATION WE COLLECT AUTOMATICALLY |
| ✔ Information you provide by filling in forms on our websites. This includes:
✔ Information you provide when you make a purchase in one of our stores or over the phone. This includes:
✔ Details of transactions and of the fulfillment of your orders. | ✔ Details of your visits to our site and information generated in the course of the use our site (including the timing, frequency and pattern of service use) including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site. |
| To provide you with our products and services | ✔ Process information at your request to take steps to enter into a contract for sale or for services |
| To enable you to utilize additional features on our Services | ✔ To allow customers to share reviews of our products with each other |
| To provide you with the best service and improve and grow our business | ✔ Provide you with a personalized service |
| To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal | ✔ Defend against or exercise legal claims |
| Service providers | We engage third party service providers to perform functions on our behalf such as: payment processing, marketing automation, website, software, and data storage, and business analytics. |
| Corporate affiliates | We share data with other members of our group of companies. |
| Third parties involved in advertising | We engage third parties to assist us in serving advertising regarding the Services to others who may be interested in the Services. |
| Social Media Platforms | Where you choose to interact with us through social media, your interaction with social media providers typically allows that third party platform to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, that third party social media platform may recognize you through its cookies even when you do not interact with their application(s). Please visit those third parties’ respective privacy policies to better understand their data collection practices and controls they make available to you. |
| Sharing of Aggregated Data | We may analyze aggregated, de-identified data and share these analyses at our discretion, including with marketing agencies, media agencies and analytics providers. These third parties will not be able to relate this data to identifiable individuals. |
| Change of Ownership or Corporate Organization | We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy. |
| Cross-border Transfer of Data | If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data. |
| Information Stored on Your Account Profile | Please sign in to your account to update your contact information and payment method. |
| Our Email Bulletins | If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email bulletin, or email us at help@muji.com and we will promptly remove you from all correspondence. |
| Cookies and other automatic information gathering technologies | Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may be able to opt out of or block tracking by interacting directly with the third-parties whose tracking technologies are integrated directly through our website and mobile application. Please see below for more information. |
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
MUJI relies on partners to provide many features of our sites and services using data about your use of MUJI and other sites. We use cookies for the following purposes:
Below is a list of partners we use for these purposes with links to more information on their use of your data and how to exercise your options regarding tracking:
| Category | PARTNER | FURTHER INFORMATION |
| Advertising; Analytics | | |
| Social Media | Facebook TikTok | |
| Email Marketing Service | Klaviyo | |
| Media Monitoring | MeltwaterText | |
| Fulfillment | Ship Station | |
| Review & Marketing | YotPo | |
| SMS Marketing Service | Wunderkind | You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. |
You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device. Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.
Your browser or device may include “Do Not Track” functionality. At this time, MUJI does not respond to browser “Do Not Track” signals.
We may make changes to this Policy from time to time. We will post any changes, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean you accept those changes.
Monday - Friday 9AM - 5PM EST
*Excluding National Holidays
help@muji.com
This policy is effective April 12th, 2009.
