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SHIPPING POLICY

MUJI USA's online store delivery area includes the contiguous states, Alaska and Hawaii. Oversized items are restricted to the contiguous states. Furniture can only be delivered to specific zip codes (see below). We do not ship to AFP and FPO addresses. Please visit muji.com to shop at your local MUJI.

Follow us on social media @MUJIUSA, visit our website at MUJI.US, or sign up for MUJI Mail & SMS to stay up-to-date on any news or updates.

All orders are shipped from our warehouse in New Jersey. Please contact us if you have any questions.

 

Home Delivery [HD] Delivery Restrictions

Home Delivery [HD] is a layaway order service in which products will be delivered from MUJI warehouses to customer’s location using our cooperating couriers. This service is usually available only for large furniture items in designated areas. *No mattress haul-away service. *No assembly service.

  • We provide the Home Delivery service to the following zip codes:
    1000*,1001*,1002*,1003*,1004*,1006*,1028*,1046*,1120*,1121*,1122*,1123*,1124*,1100*,1110*,1135*,1136*,1137*,1141*,1142*,1143*,1169*,1030*,1031*,1052*,1057*,1058*,0702*,0703*,0704*,0707*,0709*,0730*,0731*,0766*,0171*,0174*,0175*,0177*,0180*,0182*,0183*,0184*,0186*,0187*,0188*,0190*,0192*,0193*,0194*,0195*,0196*,0198*,0202*,0203*,0205*,0206*,0210*,0211*,0212*,0213*,0214*,0215*,0217*,0218*,0220*,0221*,0228*,0229*,0232*,0233*,0234*,0237*,0245*,0247*,0248*,0249*,0276*,10075,10128,10199,11040,11385,11557,10709,10901,11548,12188,11025,11050,11581,11743,11776,11968,07003,07055,07087,07470,07481,07605,07650,07924,07974,08820,08831,08844,08854,08873,08901,01460,01532,01545,01581,01701,01721,01730,01760,01810,01850,01890,01915,01970,02018,02048,02072,02081,02090,02163,02199,02222,02241,02266,02301,02351,02368,02382,02420,02446,02780,02901,03853,06902, 10162.
  • Please allow at least 5-7 business days for the order to process.
  • Dispatcher will reach out to schedule a delivery time.

We currently ship all orders through Fedex (standard shipping). All orders include tracking, which will be provided by email after your order has been processed, and is ready to be shipped.

Express shipping is no longer available since August 8th, 2022.

Standard Shipping

Cart Subtotal Shipping Fee Service Type

Up to - $39.99

$9.00

Standard ( 7 - 10 Business Days)

$40 - $99.99

$15.00

Standard ( 7 - 10 Business Days)

$100.00 -

FREE

Standard ( 7 - 10 Business Days)

Standard + $25

Non US Domestic Orders (AK / HI / VI)

1Delivery ETAs are subject to possible delays, especially during the holiday season or high-volume periods. Couriers may also experience their own delays while transporting packages.

Shipping Surcharges (Oversized)

Additional shipping fees will be added to the standard shipping rate for orders that exceed a certain size or weight. Items requiring additional handling fees cannot be shipped to Hawaii / Alaska / Virgin Islands.

Please see below for more details:

Type Fee Includes

Oversized

(Tier 1)

+ USD$5 per unit

  • Umbrella with long handle
  • File Box
  • Soft Polyethylene (PE) Box
  • Cleaning System Pole

Oversized

(Tier 2)

+ USD$10 per unit

  • Rattan Basket
  • Polypropylene (PP) Case
  • Wire Basket
  • Soft Carry Suitcase
  • 20L Hard Carry Suitcase

Oversized

(Tier 3)

+ USD$15 per unit

  • Polypropylene (PP) Storage Drawer
  • 36L Hard Carry Suitcase
  • Stacking Stool
  • Rugs

Oversized

(Tier 4)

+ USD$50 per unit

  • Body Fit Cushion (BFC)
  • Aluminum Indoor Airer
  • 63 to 105L Hard Carry Suitcase

Oversized

(Tier 5)

+ USD$80 per unit

  • Steel Unit Shelf (SUS) Set with 1 or 2 Pieces
  • Large Furniture (excluding [HD] furniture)

Home Delivery

(Large Furniture)

+ USD$50 - $80 per unit

  • Large Furniture (with [HD] mentioned in the product names)

STILL HAVE QUESTIONS?

 +1 (877) 414-9402

Monday - Sunday 8AM - 5PM EST

*Excluding National Holidays

help@muji.com

※MUJI U.S.A Limited reserves the right to change the shipping fee.