LOYALTY PROGRAM POLICIES

Loyalty Program Points (referred to simply as “points”) are earned from completing certain actions while logged into a MUJI USA account. Points can only be redeemed for store credit at purchase only (online). Points cannot be redeemed for cash or gift cards. Points will automatically expire after 12 months of inactivity of Loyalty Program actions.

New users will be able to gain 50 points in MUJI's Loyalty Program for creating an account on the MUJI USA Online Store (muji.us). Points will not be added to an account after completing other actions in the Loyalty Program if the user is not logged in to their MUJI USA account. Accounts created before 10/18/21 will receive 50 points as part of the signing up bonus. If your account was created before 10/18/21 and does not have 50 points added as a signing up bonus, please contact HELP@MUJI.COM.

Logged in users will be able to gain points when completing their purchase in the MUJI USA online store. 1 point is added for every whole dollar amount spent for the subtotal of every online order. Points are not added from tax and shipping fees. Points earned from purchases will not be applied to the current point balance until the order status is changed from "Authorized" to "Paid". NOTE: Points will not be added from in-store purchases made in MUJI USA physical retail locations and Loyalty Program points cannot be redeemed at MUJI USA physical retail locations. Points will not be added to purchases made before 10/18/21.

If a customer's order is refunded, any points earned from the purchase will be removed from that customer's account. NOTE: It is possible for a customer's point balance to be a negative amount in certain situations. For example, if the customer submits a purchase and gets points, then applies those points towards another purchase, then returns the first item. The points will be removed from their account, but they've already "spent" them, resulting in a negative point balance.

While logged in, you can enter your birthday to receive a birthday coupon in the Loyalty Program that will be sent on the birthday submitted. Coupons will be sent to the email address associated with your account. Loyalty Program. Only one birthday coupon can be used per calendar year. NOTE: After a birthday has been submitted, it cannot be changed.

Customers can accumulate points from the Loyalty Program from leaving reviews on products that they have purchased from the MUJI USA online store. Photo & Video Reviews must contain an image or video of the product being reviewed. Points will only be issued for published reviews.

The Loyalty Program has 4 membership levels: Classic, Insider, VIP, and Elite. New users will start at the Classic membership. After spending $150 within the current year, users will upgrade to the Insider membership. After spending $300 within the current year, users will upgrade to the VIP membership. After spending $600 within the current year, users will upgrade to the Elite membership. Loyalty members will maintain their tier status through the next calendar year, however the spend required to maintain the tier status through the following year will reset from the new calendar year.