FAQs

You should receive your order statues including the tracking number via email within 3-5 business days after purchase.
Please ensure to check junk/spam folder for any mail notifications.

If you still didn't receive your tracking number, please feel free to reach out to us via Contact Us with your order number. An operation staff will assist you with the investigation.

Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return the merchandise within 30 days in its original condition. For more information, please refer to our Return Policy page.

All refunds are processed into original payment method. Refund process might take 5-7 business days upon package arrival to our return department and reflect on the bank statement.
Shipping and handling fees are not refundable.

The product must be unopened in original packaging, with the product tag attached and in resellable condition.

The products listed below, but not limited, are considered FINAL SALE and will not be eligible for return/exchange. Please refer to product page for final sale indication.

Final sale items:

• Furniture (bed frames, mattresses, sofas, body fit cushions, etc.)
• Soft Goods (bedding, duvets, blankets, towels, etc.)
• Innerwear (bras, underwear, etc)
• Food & Beverage
• Embroidered or laser engraved items

An exchange is only eligible for certain merchandise. Merchandise can only be exchanged into different color/size with the same price in the same style. If an exchange is not eligible, a refund will be processed instead.

Depending on the product availability, we may be able to direct you to a store where you can place a phone order. Please feel free to contact our customer service through online@muji.com and provide us with the information below.

Product SKU#:
Product Name:
Requested Quantities:
Delivery Location(s):
Delivery Time:

HD/ Large items cannot be delivered to that location from online. We currently only deliver to certain zipcodes in NY, NJ or MA. An alternate solution is to use a third party shipping/ forwarding service to complete the delivery for you. This would have to be a forwarding service with a location in the delivery range.

You can also try to contact a store location nearest you to see if you can place the order for delivery. The store would be able to provide an estimate for the shipping cost if shipping the item via FedEx.

For store contact information go to the following link: http://info.muji.us/store-info/

By creating a user account at MUJI USA online, you can enjoy a smarter shopping experience for future orders, including a faster checkout process and the ability to create wish-lists of the items you want most that can be sent to your family and friends.

If you do not receive an order number via email, the order was not successfully placed. The amount deducted from your credit card is temporary. It will disappear in 1-2 business days if the transaction failed.

Please report any anomalies or issues within 7 days. If an item arrives damaged, please send an image of the damage with your order number in the subject line to online@muji.com. We will further assist you there.

Please report any anomalies or issues within 7 days. If you received the tracking update that your order was delivered but you did not receive your order please check with any neighbors/ doormen/ mailroom personnel who may have picked up your parcel. If it is still not found please email us with the order number and tracking number.

Once the ready for pick-up notification is sent, In Store pick-up hold time is 2 weeks. If you have any issues or questions please reach out to the store directly with your order number. For store contact information please see the following link; https://info.muji.us/store-info/

Customers can return their online order to a physical store under the following conditions:

• Item is eligible under Return Policy
• Customer MUST bring a copy of invoice

Refund will NOT process directly within the store. Actual refund will be posted within 3-5 business days by our Refund Department.

Stores reserves the right of denying the return that did not meet the return requirement.

If there are questions or need assistance regarding with return/exchange, please contact our customer service at online@muji.com or call our Toll free number indicated on your packing invoice.

Yes, in-store pickup orders can be returned in-store. Please bring a copy of your invoice and a store associate will assist you.

If you bought an item in-store and need assistance please send us an email with the image of your item and proof of purchase describing the issue. A bank statement is an acceptable proof of purchase.

If you do not have a proof of purchase, but know the total/ date/ and location of purchase, that can help us find your transaction number.

Shipping and Handling rates will be based on the total amount of purchase. Some items may have additional shipping handling fees due to the size and fragility of the product. For more information, please refer to our Shipment page.

We are able to ship certain products to Canada, Puerto Rico, Hawaii & Alaska. However, some furniture items are unable to be shipped outside of the contiguous United States. Please check the product description or contact our customer service through online@muji.com to confirm that we can ship to your destination.

We are able to ship those packages via USPS service. The lead time depends on USPS. Please allow 10-15 business days for delivery.

You can ship back the product purchased from MUJI U.S.A.

Customer MUST include a copy of invoice when send the return package to:

MUJI U.S.A. LIMITED
C/O Courier Systems
180 Pulaski Street
Bayonne, NJ 07002

*Any non-MUJI product send back to our return center will be disposed. MUJI is not liable of ship back/replace the Non-MUJI products.

PRINT RETURN LABEL

The missing zipper is an intentional Body Fit Cushion design. In order to open the cover, you have to attach a safety pin onto the zipper pull. This is a child safety feature. The full instructions can be found on the tag of the body fit cushion cover.

We accept PayPal, Visa, MasterCard, American Express and Discover credit cards. Sometimes international credit cards are not accepted by the system. Please use a US-issued credit card.

Yes. Our secure server software uses an industry-standard 256 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirements for running a highly secure e-commerce environment. For further information, refer to our Privacy Policy page.

MUJI kitchen appliances have a limited 1 year warranty. It does not cover depreciation from general use/ damaged from mishandling. Replacement parts are available for suitcase repairs.

Gift Cards are not available in MUJI USA both the Online Store and brick-and-mortar stores at this time. We apologize for the inconvenience it may cause.