Thank you for your continued support of our products.
We have learned and confirmed that many counterfeit and imitation versions of our aroma products (Portable Aroma Diffuser, Ultrasonic Aroma Diffuser- Large, Ultrasonic Aroma Diffuser, Aromatic Ultrasonic Humidifier) are and have been offered and distributed on a number of e-commerce sites. These products use our trademarks, such as MUJI, and/or have appearance, shape or designs which are very similar to our products. Such products are not manufactured by or for us, and are neither authorized nor distributed by our company.
We cannot guarantee the safety nor the quality of such counterfeit and imitation products, and MUJI is not and will not be responsible for any malfunction, personal injury or any damages that may occur as a result of the use of those products. MUJI has no liability and will not accept any liability whatsoever for any such malfunction, damage or injury, and will not accept any such products for repair, replacement or refund. We therefore urge that customers only purchase our products directly from us or through authorized sales channels.
If you have any questions concerning a specific product, or wish to report any instances of counterfeit products to MUJI, please contact us by email at help@muji.com.
We thank you for your understanding and cooperation in this matter.