*Due to increased inquires, our current response time is higher than usual.
We recommend to submit a ticket for our staff to better monitor your inquiry.
You may also leave a voice message, our next available agents will reach out to you as soon as possible.
Thank you so much for your continuous support! *
Please find frequently asked questions at FAQs.
Inquiries by postal mail may be directed to:
MUJI U.S.A. LIMITED
250 W39th St., Suite 202
New York, NY 10018
Customer Service Hour:
Mon – Sat 10:00 a.m. – 5:00 p.m. Eastern Time
*Office is close on national holidays.
- Make sure to reply through ticket system. (Do not reply directly to system mail)
- Due to limited staffs, you might experience longer wait time than usual when trying to contact us through phone call.
It is recommended to send request through our ticket system
- If you want to attach image, make sure the image is below 1GB.