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Privacy Policy

USA

ACCESSIBILITY

MUJI is dedicated to making its stores, website, and all other media and communications accessible.
To that end, Muji’s website is designed and maintained to be accessible and usable to individuals with disabilities.
MUJI continually reviews and modifies its website to improve its accessibility for people who use assistive technology or who have special needs. If you encounter any access barriers in our stores or on this website, please call 877-414-9402.

 

PRIVACY/ SECURITY

MUJI U.S.A. LIMITED (“MUJI”) understands that you care about how we collect, use, and share information when you interact with our websites, email, and online services (our “Services”), and we value the trust you place in us. This Privacy Policy explains:

  • The types of information we collect through our Services;
  • How we use and protect that information
  • The types of information we may share with others and under what circumstances
  • The choices you have regarding our collection, use, and sharing practices.
We also include a specific disclosure about our use of cookies and other tracking technologies. We use these technologies to deliver our Services, gather data for our internal analytics, and for advertising.
This Policy applies to the Muji and our websites, emails we send, as well as the information we collect when you interact with us other websites and online services. It also applies anywhere it is linked. It does not apply to non-Muji websites and mobile applications that may link to the Services or be linked to or from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices. For questions about our privacy practices, contact us at accounting@muji.com

WHAT DO WE COLLECT?
INFORMATION YOU GIVE US INFORMATION WE COLLECT AUTOMATICALLY
✔ Information you provide by filling in forms on our websites. This includes:
  • Contact and demographic information when registering to use our Services.
  • Payment information and associated contact information when engaging in a transaction on our site.
  • Email address information when subscribing to our email bulletins.
✔ Information you provide when you make a purchase in one of our stores or over the phone. This includes:
  • Address when you request shipping or home delivery.
  • Contact information when you request a reservation for Interior Advisor services or Styling Advisor services.
  • Demographic information we may request.
✔ Details of transactions and of the fulfilment of your orders.
✔ Any information or data you provide by reviewing a product on our website. Please note that these comments are also visible to other users of our Services.
✔ Information you provide when you interact with us via social media, including any posts, pictures, videos and messages which you submit to us either via our social media accounts on other sites (including by use of hashtags associated with us) or directly on our Services.
✔ Information you provide when you apply for a job with our organization.
✔ If you contact us, we may keep a record of that correspondence and any contact information provided.
✔ Information you provide to us in any other way.
✔ Details of your visits to our site and information generated in the course of the use our site (including the timing, frequency and pattern of service use) including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site.
✔ Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system and browser type.
✔ Details of your visits to our Services and information generated in the course of the use our Services including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, the timing, frequency and pattern of service use, and how you reached our Services.
✔ Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.


WHY DO WE COLLECT THIS INFORMATION AND HOW DO WE USE IT?
To provide you with our products and services ✔ Process information at your request to take steps to enter into a contract for sale or for services
✔ Fulfill your orders
✔ Process payments
✔ Make deliveries
✔ Maintain business and service continuity
✔ Send service communications
To enable you to utilize additional features on our Services ✔ To allow customers to share reviews of our products with each other
✔ To allow customers to share products of interest with friends and to create wish lists
To provide you with the best service and improve and grow our business ✔ Provide you with a personalized service
✔ Improve our products and services
✔ Keep our site and systems safe and secure
✔ Understand our customer base and purchasing trends
✔ Tailor advertising to prospective customers
✔ Send you direct marketing communications if you consented to us doing so
✔ Understand the effectiveness of our marketing
To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal ✔ Defend against or exercise legal claims
✔ Investigate complaints or potential legal violations
✔ Assist law enforcement
✔ Comply with legal requirements regarding the provision of products and services


WHO DO WE SHARE INFORMATION WITH?
Service providers We engage third party service providers to perform functions on our behalf such as: payment processing, marketing automation, website, software, and data storage, and business analytics.
Corporate affiliates We share data with other members of our group of companies.
Third parties involved in advertising We engage third parties to assist us in serving advertising regarding the Services to others who may be interested in the Services.
Social Media Platforms Where you choose to interact with us through social media, your interaction with social media providers typically allows that third party platform to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, that third party social media platform may recognize you through its cookies even when you do not interact with their application(s). Please visit those third parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.


ADDITIONAL INFORMATION ABOUT OUT DATA COLLECTION AND SHARING PRACTICES
Sharing of Aggregated Data We may analyze aggregated, de-identified data and share these analyses at our discretion, including with marketing agencies, media agencies and analytics providers. These third parties will not be able to relate this data to identifiable individuals.
Change of Ownership or Corporate Organization We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.
Cross-border Transfer of Data If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.


YOUR OPTIONS AND RIGHTS
Information Stored on Your Account Profile Please sign in to your account to update your contact information and payment method.
Our Email Bulletins If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email bulletin, or email us at info@muji.com and we will promptly remove you from all correspondence.
Cookies and other automatic information gathering technologies Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may be able to opt out of or block tracking by interacting directly with the third-parties whose tracking technologies are integrated directly through our website and mobile application. Please see below for more information.


HOW WE SECURE THE INFORMATION WE COLLECT FROM OR ABOUT YOU

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

ADDITIONAL INFORMATION ABOUT OUR USE OF TRACKING TECHNOLOGIES

Muji relies on partners to provide many features of our sites and services using data about your use of Muji and other sites. We use cookies for the following purposes:

  • Site Operations: Enabling features that are necessary for providing you the services on our site, such as identifying you as being signed in and remembering your preferences.
  • Analytics: Allowing us to understand how our services are being used, track site performance and make improvements
  • Personalized Advertising: Delivering tailored advertising based on your preferences or interests across services and devices and measuring the effectiveness of ads
  • Social Media: Enabling the sharing of content from our services through social networking and other sites

Below is a list of partners we use for these purposes with links to more information on their use of your data and how to exercise your options regarding tracking:

CATEGORY PARTNER FURTHER INFORMATION
Advertising; Analytics Google How Google users information from sites or apps that use our services
Social Media Facebook
Instagram
Twitter
Pinterest
Email Marketing Service Mailchimp Mailchimp Legal Privacy Policy
Wi-Fi Marketing Purple Purple Privacy Policy
Media Monitoring Meltwater Meltwater Privacy Policy


You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device. Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.
Your browser or device may include “Do Not Track” functionality. At this time, Muji does not respond to browser “Do Not Track” signals.



CHANGES TO THIS POLICY

We may make changes to this Policy from time to time. We will post any changes, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean you accept those changes.

 

EFFECTIVE DATE

This policy is effective April 12th, 2009.


CANADA

Maintaining your trust in our brand is important to MUJI CANADA Limited (hereinafter "MUJI", “we”, “us” or “our”). This privacy policy is intended to assist you in understanding what information we gather about you, how we use and share that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect when you visit our Canada website www.muji.com/ca (the "Site") or our retail locations in Canada, or otherwise interact with us in Canada.

By visiting our Site or providing us with personal information, you agree that we may collect, use and disclose your personal information for the purposes described in this policy or for other purposes identified at the time of collection.

 

INFORMATION WE COLLECT

PERSONAL INFORMATION YOU PROVIDE TO US

Personal information is information about you as an identifiable individual.
MUJI collects personal information from you when you voluntarily provide it, including when you: make a purchase in store or place an order through the Site; register your MUJI product; establish an account or add information to your account such as by setting up a wish list; enter a contest; take a survey; contact us with a comment or question; request a catalog; or sign up to receive emails about our latest products and services.
The personal information that MUJI collects from you directly includes your name, address, telephone number, email address, billing and account information, credit or debit card information, information about the products you like or have purchased and other information that you may choose to provide to us.

 

PERSONAL INFORMATION WE COLLECT FROM OTHERS

In certain circumstances, we may obtain personal information from third parties. For example, if you interact with us on or through social media, we may obtain certain information about you from the social media platform. The specific information we obtain will depend on the platform and your privacy settings but may include your name and demographic information.

 

BROWSING INFORMATION AND COOKIES

When you visit the Site, our web servers may automatically recognize certain information about the device you use to access our Site, such as its domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your device. The information collected from cookies allows us to provide better customer service to you and improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience. Please note than certain pages of the Site may not function properly if cookies are turned off. Please consult your web browser's Help documentation for more information about how to turn cookies on and off your browser.

 

HOW WE USE YOUR INFORMATION

MUJI uses personal information for the following purposes:

  • for the specific purpose for which it was volunteered (for example, to complete a product purchase or process a return).
  • to understand your needs and preferences so that we can provide you with tailored content, offers and communications.
  • to develop, market, sell or provide products and services.
  • to conduct surveys, market research and evaluations of our products and customer service.
  • to administer accounts, and collect and process payments.
  • to detect, and protect MUJI, its affiliated companies and other third parties against, negligence, fraud, theft and other illegal activities.
  • to understand, manage and develop our business and operations and to improve our products, services and the content, appearance and utility of the Site.
  • as permitted or required by any legal or regulatory requirements, process or provisions.

 

HOW WE MAY SHARE INFORMATION

MUJI may share your information with selected third parties who provide services to us, including to process payments, monitor Site activity, serve Site content, help to maintain our customer database, and administer emails, surveys, or contests. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in other countries outside of Canada. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.

We and our service providers may disclose information about you as required by law or in response to binding legal process, such as law enforcement requests (including as required by the laws of the United States or other countries outside of Canada where are service providers are located), and where needed to protect the safety, property, or legal rights of users of the Site, or of MUJI or its affiliates or third parties.

Occasionally we may provide a link to a third party website. If you elect to provide your personal information on that third party website, this information will be subject to that third party website's privacy policy and security practices. MUJI is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. MUJI also is not responsible or liable for any privacy or security policies of these third party sites.

 

SECURITY

Personal information is maintained on our servers or those of our service provider and is accessible by our authorized employees, representatives and agents who require access for the purposes described in this policy. MUJI uses certain physical, technological and procedural security measures to protect the personal information in our custody or control. For example, when you place an order on the Site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards to protect the personal information in our control. Although we have implemented the above security measures, you should be aware that 100% security is not possible.

 

MANAGING YOUR PERSONAL INFORMATION

You may request access to your personal information in our custody or control. You may also request that MUJI correct personal information about you, remove your personal information from its marketing databases, or dispose of your personal information. To make any such requests send an email to info@muji.ca. When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly. We may ask for additional information as necessary to verify your identity. Following a request for removal or disposal of your personal information, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on "back up" files for financial, legal or technical reasons.

If you do not wish to receive marketing emails from MUJI in the future, please email us at info@muji.ca or use the unsubscribe feature found in MUJI marketing emails, to be removed from our email list.

If you have any questions about this privacy policy you may contact our Privacy Officer at accounting@muji.com or 130 Spadina ave. Unit 702 Toronto ON M5V2L4.

 

UPDATING THIS POLICY; NOTICES

This privacy policy is effective as of the effective date set out below. MUJI reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site or provision of personal information following the posting of changes to this privacy policy will be considered your consent to those changes.

 

EFFECTIVE DATE

This policy is effective September 1, 2018.